Caring
Transitions® is the nation’s largest
provider of relocation services, downsizing,
estate sales
and online auctions. As the
“biggest and best,” we take the responsibility of our Baby Boomer clients and
their aging parents quite seriously.
We operate in an industry
that is fraught with scam artists and ever-shifting market prices, both which
leave clients vulnerable to fraud as they navigate the many steps required to
relocate, downsize or close a family home. For
this reason, we have taken a number of steps to try and protect our clients,
their finances, and their belongings.
What is it that makes us the right choice?
Caring Transitions® Training
First and foremost, each
Caring Transitions® owner brings their unique set of skills and experience to
their local business, as well as a desire to use those skills to help the local
consumer. Above and beyond their personal passion and qualifications,
each owner is expected to do much more to better serve their clients. Our offices are required to attend a
corporate training program, complete on-site training with our best offices in various
locations around the country, take over 20 hours of online training modules,
attend monthly webinars, and semi-annual conferences. In addition, each office
receives ongoing support from our highly qualified field operations staff and
can rely on the experience, input and advice from fellow owners of our over 160
offices.
Industry Certification
Every office is also
required to complete industry certification training and examination. The independently administered Certified
Relocation & Transition Specialist (CRTS®) credential has been an industry standard since
2004. Designed to meet national
certification standards with oversight by the National Certification Board for
Alzheimer’s Care (NCBAC), the CRTS® certification exam tests individual
comprehension of relocation and liquidation services, household evaluations, client communications and issues specific to older
adult clients and their families. This includes topics such as working with
memory impaired clients, coping with complex family dynamics, helping to mitigate
stress and managing hoarding and clutter addiction behaviors. Each office also maintains Professional and
General Liability insurance and an employee bond. All of these pieces are in place to ensure
proper protection of our clients and to minimize risk.
Employee Standards
Since it “takes a village” to
manage multiple estate sales, auctions and relocations in any single location,
Caring Transitions® offices are typically comprised of professional “teams,” all of whom play a role in the day-to-day
operations. Each team member, or employee, is trained and subject to background
screening. We use regular W2 employees and protect them, as well as our clients,
with sound service agreements and worker’s compensation.
A Total Solution Provider
With
such high standards, Caring Transitions® can offer 100% of its relocation, move
management, estate sale and online auction services to a client in their own
home. This means we do not need to place
our clients at risk by outsourcing our core services to third parties. In the case of related services, such as real
estate and moving trucks, we take steps to vet all resources and can recommend
the most reliable local partners. For our clients, this means they may always
rely on Caring Transitions® as the single point of contact for all their
relocation needs and can always expect the same consistent, high quality
services coast-to-coast.
Leading the Industry
With our breadth of experience and scope of
services, the Caring Transitions® system has developed tools to make the entire
home transitions process better for consumers and their families. The “CT Accelerator” offers digital estimates
for move management and decluttering services. This allows Caring Transitions®
to provide immediate, onsite estimates and tailor projects to specific
household budgets. The “Caring
Transitions Online Auctions” platform offers all our clients an alternative
solution to professional estate sales. CT Online Auctions, as it is known, is a
fast-growing segment of our business and draws large buying audiences. It is
particularly useful to those with unique items for sale, clients who live in
gated communities, desire a higher level of privacy, or those who reside in
areas of extreme seasonal weather.
Always “Caring”
No
matter how fast we grow or how big we get, the main objective of each
individually owned office is to identify and perform the services that will
best support you through every one of your home transition challenges!
©2016 Caring Transitions® No reprint
permitted in part or entirety without express written permission.